C
CloudCare PH
Customer Support Associate
Pasig City, Metro Manila Full-timeHybridEntry level ₱20,000 – ₱28,000
Posted 5 months ago
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About the role
Be the voice of a fast-growing SaaS company serving Filipino SMEs. You'll help customers succeed through chat, email, and phone support.
Responsibilities
- Respond to customer queries via chat and email
- Escalate complex issues
- Maintain support documentation
- Achieve first-response SLA targets
Requirements
- At least 1 year customer service experience
- Excellent written and verbal communication
- Patient and empathetic
- Experience with helpdesk tools a plus
Benefits
- Night differential pay
- HMO on day 1
- 13th month
- Career growth path
Skills
Customer ServiceZendeskCommunication
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Interested in this role?